The easy way to your own homepage
Do you want to be able to access your data anywhere? With our Nextcloud Storages, you can access your documents, images or files from almost any smartphone, tablet or internet-enabled device - hosted in our own data center in Saarland.
Our virtual and dedicated managed servers are delivered with the Plesk administration interface, which can be used to conveniently manage the server. For all other products, you can decide during the ordering process whether an administration interface should be installed.
The Hosting Expert package includes at least one PositiveSSL certificate from Sectigo. In addition, the use of Let's Encrypt certificates can be activated with every package and for a small fee. This allows a free certificate to be set up for each domain.
Of course! If you need more storage space, more mailboxes, a larger server, etc., we can usually adapt the contract and upgrade the services you use. The only problem is with dedicated hardware, as this depends on the remaining term and the residual value of the hardware. In any case, we will find a satisfactory solution - we promise!
Our support team is available by telephone and e-mail from Monday to Thursday from 8:00 to 17:00 and on Fridays from 8:00 to 13:00. Outside these times and at weekends, our support is available around the clock by e-mail.
This depends on the order volume. Larger customers usually have a fixed contact person, while smaller customers are looked after equally by all employees. However, as we do not operate a call center ourselves, there is a good chance that you will end up with the same employee from time to time.
Our employees do indeed have a direct extension for the telephone, but we do not usually publish these extensions. This would result in an uneven distribution of the support volume and waiting times could be significantly longer in individual cases.
Of course, you will always receive a tax-compliant invoice for the services and products you use. If you have not received an invoice, our accounting department is available from Monday to Thursday from 9:00 am to 5:00 pm and on Fridays from 9:00 am to 1:00 pm.
As a new customer, you can pay by PayPal or credit card, while existing customers also have the option of paying their invoices by direct debit or bank transfer. As soon as you have been a customer with us for a longer period of time, we can also collect your due invoices by direct debit. We generally only offer payment on account (by bank transfer) to corporate and institutional customers.
Your own virtual server offers you the same freedom as a dedicated server, but at a lower price - and with our ultra-modern hosting platform, with extremely high reliability. Virtual servers offer more performance than a normal shared web hosting package, giving you the opportunity to install a wide range of software or applications. And the good thing about it: we take care of the administration and monitoring of your server, while you can relax and take care of your applications.
