I have opened a ticket, but have not yet received a response.

As a rule, you will receive an answer from our support team shortly after your request. In case of a high support volume, the processing of your request may be slightly delayed. However, if you have been waiting for an answer for several days, please reopen the ticket. Sometimes a ticket may be closed unintentionally and you may not receive a response. Please refrain from submitting your request several times in a row in short time intervals. This will delay the processing of all tickets at hand.

Important note: If the email has been delivered to us, you will receive a confirmation of receipt and a ticket ID within a few seconds. If you did not receive this email, something went wrong with the delivery. In this case please resend the email or call our support. We will be happy to help you.

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