Articles

Are you IPv6 ready?

Of course, all our shared web hosting systems based on Plesk are already equipped with an IPv6...
Can I use my account for commercial purposes?

Of course, you may also use your account for commercial purposes. The World Wide Web is the most...
Does Net-Build allow the sending of advertising messages?

The distribution of SPAM (UBE/UCE) is strictly prohibited in accordance with our General Terms...
Does Net-Build provide a time server?

We offer our customers the possibility to use our time server free of charge. This can be reached...
Does Net-Build provide direct technical support?

We offer you a dedicated support team of developers and professionals, who will help you with all...
How long does it take to receive a reply to my message/ticket?

Our support is available around the clock via ticket system or e-mail. The response time depends...
I have lost my password! Where can I have it reset?

In the event that your access data can no longer be found, you can request a new password at any...
I have opened a ticket, but have not yet received a response.

As a rule, you will receive an answer from our support team shortly after your request. In case...
I have received an answer from your support with which I am not satisfied. What can I do?

We are sorry that you are dissatisfied and of course we would like to change that. If you are...
I would like to give your support access to my computer!

Nothing could be simpler! We use Rustdesk to connect to your computer. Rustdesk is, just like the...
My question about "emails" was not answered here.

If you have a question to which you have not found an answer in our FAQs, please contact our...
My ticket was closed although the problem has not been solved yet.

To keep track of the many customer requests, we close the ticket after our response - but don't...
What do I need to consider when sending a support request?

If you have a question that you can't find an answer to in our FAQs, please contact us by email...